July 27, 2021
Mergers and Acquisitions
GCA Advises Jacada on Its Acquisition by Uniphore
GCA is pleased to announce that our client, Jacada, based in Herzliya, Israel, a customer experience pioneer with the industry’s leading low code/no code platform for contact center automation, today announced its agreement to be acquired by Uniphore, a leader in Conversational Service Automation (CSA) headquartered in Palo Alto, CA.
Jacada’s advanced automation software brings a proven track record of solving complex contact center challenges, empowering the design and implementation of transformational customer experiences quickly and easily.
Combined with Jacada’s innovative low code/no code platform, Uniphore’s industry-leading conversational automation platform will empower businesses to easily automate key interactions across self-service and agent-assisted customer engagements. With this comprehensive platform, business users can realize state-of-the-art digital transformation, resulting in significant ROI.
“Today we welcome Jacada to the Uniphore team and celebrate the addition of cutting-edge low code/no code technology to our portfolio along with a very talented team of professionals who will supercharge the Uniphore innovation engine,” said Umesh Sachdev, CEO and Co-founder of Uniphore. “I am very excited to have the Jacada team join us as we work together to bring our customers new ways to quickly and easily build and deliver transformative customer experiences.”
"Our customers rely on us to bring them the latest and greatest solutions to help them grow their business,” said Yochai Rozenblat, CEO of Jacada. “We are stoked about joining forces with a team who is both experienced and passionate about contact centers, customer experience, and intelligent automation. Looking at what Uniphore has developed across such a wide range of applications and areas, we know that together, we will truly lead the industry in new and exciting ways, combining advanced automation and AI capabilities to deliver solutions that create lasting value and differentiation for our customers.”